Volunteer Hosting Program

Locations:

Cape Henlopen State Park
Delaware Seashore State Park
Killens Pond State Park
Lums Pond State Park
Trap Pond State Park

Responsibilities:

Office Host:

• Answer visitor questions
• Provide appropriate printed materials and directions
• Answer phone, provide information or direct call to appropriate area
• May assist with additional visitor services including:
• Take pavilion reservations
• Register and sell annual passes
• Assist with retail operation, including sales and making change
• May assist with computer operation and data entry
• Assist with other office functions: copying, mailing, etc.
• Work station is indoors, at Park Office.
• Work with Computer Automated Reservation System: reports and data entry

Campground Registrar (Air-Conditioned Station):

• Register campers on arrival
• Collect fees: Campground and day use fees on weekend
• Use cash register, make change, reconcile moneys daily
• Resale of firewood and ice
• Answer questions
• Ensure checkouts
• Answer Phone

Fee Booth Attendent (Air-Conditioned Station):

• Collect day use fees, use cash register, make changes, reconcile bank daily
• Answer questions, provide direction.

• Assist with special events
• Other duties as assigned and agreed upon.

Benefits:

• Park and Division Recognition Program
• Training Opportunities
• Admission to Park
• Park and staff events
• Special events

Required Skills:

• Self-motivated and able to work independently without direct supervision
• Ability to understand and follow verbal and written instructions.
• Able to communicate effectively with a diverse public.
• Pleasant and personable. Relates well with people.
• Able to work with money and make change.
• Able to use office machines: copier, Fax, phone, cash register
• Desire and ability to assist visitors and provide general information.
• Able to stand for long periods in fee collection area.
• Performs duties in compliance with Division and Park Customer Service Guidelines and Safety Guidelines.

Time requirements:

24 hours per week (or as scheduled), flexible schedule.

Supervision:

Direct supervision by Park Administrator, Superintendent, Assistant or Manager